Every day we see a number of errors which make our customers.
First of all, please provide a valid e-mail address, when you are registering. Without valid e-mail address you will be unable to manage your account.
Second. Your SIP username is your Phone number in full form, i.e. 991XXXXXXX.
Third. If you enter wrong password 3 times (Soft phone can make it for you) account is blocked for some time (about 10 minutes).
Please contact technical support – email@example.com – if you can not connect to your account.